Privacy Policy for Teknoflow Green Equipment Pvt. Ltd.
Introduction
Teknoflow Green Equipment Pvt. Ltd. (“Teknoflow”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal data collected through our website (https://www.teknoflow.co/) and related services. This Privacy Policy explains how we collect, use, handle, process, disclose, retain and protect personal information in accordance with the Information Technology Act, 2000 (the “IT Act”) and the rules thereunder (including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011). In compliance with these legal requirements, we disclose the categories of data collected, the purposes of collection, any disclosure to third parties, and the security safeguards we employ. By using our website or providing information to us, you consent to the processing of your data as described in this Privacy Policy.
Types of Data Collected
We collect the following categories of personal information:
Contact and Identity Information: Your name, email address, telephone number, company name or title, and any other identifiers you provide via website forms, email, phone, or other direct interactions.
Technical and Usage Data: Information about your device and how you use our website, including IP address, browser type/version, pages visited, time and date of visit, referring website, and related log data. For example, Google Analytics collects usage data such as IP address, unique device identifiers, and page view information.
Cookies and Tracking Data: We use cookies and similar technologies (tags, beacons, scripts) on our site to store preferences and analyse traffic. Cookies are small text files that are stored on your device by your web browser. They may carry a unique identifier to recognize your browser and track usage.
Methods of Data Collection
We collect information directly from you and automatically:
Direct Collection: When you voluntarily submit information (for example, by filling out a contact or inquiry form on our website, subscribing to our newsletter, or contacting us by email or phone), we collect the data you provide. For instance, if you contact us via the website, the information you supply (name, email, phone, etc.) will be stored in order to respond to your request and for related follow-up.
Automated Collection: When you visit our website, certain data is collected automatically through cookies, web logs, Google Analytics, and similar tools. This includes technical usage information (as described above) and cookie identifiers. Google Analytics, for example, automatically collects visitor interactions (pages viewed, time spent, etc.) and transmits them to Google’s servers for analysis.
By using our website and submitting information, you consent to this collection. We will obtain your explicit consent before collecting any sensitive personal data, as required by law.
Use of Collected Data
We use the personal data we collect for the following legitimate purposes:
To Provide and Improve Services: We use your contact information and inquiry details to respond to your requests, deliver the services or information you requested, and maintain our customer relationships. We also use technical and usage data to improve and maintain our website and services (for example, to fix errors, optimize functionality, and enhance user experience).
Communication: With your consent, we may send you updates, newsletters, marketing materials, or promotions about Teknoflow and our products/services. You can opt-out of marketing communications at any time.
Analytics and Quality Assurance: We analyse website usage and performance data (e.g. via Google Analytics) to understand how users navigate our site and to improve its content and features. These analytics are usually in aggregate form and do not identify you personally.
Security and Integrity: We use data to detect, prevent, and address technical issues or malicious activity on our website. We also use data to protect the security of our network and system.
Legal Compliance and Business Purposes: We process personal data as necessary to comply with applicable laws (e.g. tax or corporate laws), to enforce our rights (e.g. in litigation), and to protect our legitimate business interests and the rights of others (for example, in an emergency to protect personal safety).
In all cases, we will use your data only in ways that are compatible with the purposes for which it was collected. Any use beyond those purposes (for example, new marketing activities) will be done only with your consent or as permitted by law.
Sharing and Disclosure
Currently, Teknoflow does not sell, trade, or rent your personal information to outside parties. We may share or disclose personal data as follows:
Service Providers: We may engage third-party service providers (such as IT hosting services, marketing platforms, data analytical platforms, or professional advisors) to perform functions on our behalf. These providers may have access to personal data necessary to perform their tasks, but we require them by contract to keep the data secure and confidential and to use it only for our authorized purposes.
Business Transfers: If Teknoflow is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, subject to this Privacy Policy and applicable confidentiality protections.
Legal and Safety Obligations: We may disclose personal information if required by law (for example, in response to a court order, subpoena, or government investigation) or if we have a good faith belief that disclosure is necessary to comply with the law, enforce our rights, or protect the rights, property or safety of others. Disclosure of sensitive personal data to third parties requires prior permission from the data provider, except as allowed or mandated by law.
Under no circumstances do we disclose more information than is necessary for the purpose, and we do not share personal data with third parties for their independent marketing purposes without your consent. If we ever do begin sharing personal data with external partners (e.g. for joint marketing or other collaborations), we will update this Privacy Policy accordingly.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described above, unless a longer retention period is required by law or permitted in writing by you. In practice:
Personal data is deleted or anonymized when it is no longer needed to provide services, handle transactions, comply with legal requirements, or resolve disputes.
If you withdraw your consent or request erasure of your personal data (to the extent provided by law), we will promptly delete or anonymize the data unless we are legally obligated to retain it.
Usage data (e.g. Google Analytics logs) may be retained for internal analysis, but typically for a shorter period unless needed for security or legal purposes.
These measures are designed according to the sensitivity of the data and are in accordance with Section 43A of the IT Act, which requires companies to implement “reasonable security practices and procedures” to protect sensitive data. Despite our efforts, no security system is impenetrable. By using our services, you acknowledge that absolute data security cannot be guaranteed and you agree to the security measures employed.
User Rights
To the extent provided by applicable law, you have the following rights regarding your personal data:
Access and Correction: You may request a summary of your personal data held by us, or ask to access, update or correct any inaccuracies in your data. We will provide a means for you to review and amend your information as necessary.
Consent Withdrawal: If we have processed your data based on consent, you may withdraw that consent at any time by contacting us (see Contact Information below). Withdrawal of consent does not affect the lawfulness of any processing done prior to withdrawal. Upon withdrawal, we will cease processing the data unless another legal basis applies.
Deletion/Erasure: You may request deletion of your personal data when it is no longer required for the purposes collected or if you withdraw consent (subject to any legal retention requirements).
Restriction of Processing: You may ask us to restrict the use of your personal data (for example, if you contest its accuracy or object to processing) where required by law.
Data Portability: Where technically feasible, you may request that we transfer your personal data to another service provider or to you, in a commonly-used format.
Complaints: You have the right to lodge a complaint with our designated Grievance Officer (see Contact Information) and/or with the Data Protection Authority of India if you believe your data has been misused or your rights have been violated. We will respond to any privacy-related complaint promptly and in accordance with the IT Act and other applicable regulations.
Provide only specific information: You may not provide certain information or data that is being requested, collected, or processed by the Company
To exercise any of these rights, please contact us using the information provided below. We may require verification of your identity before processing requests. We will respond to your request within a reasonable timeframe as required by law. Please note that exercise of any of the above rights may, in certain cases, limit your ability to access the website.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our website. Cookies help us recognize your browser, remember preferences, and analyse user behaviour. You can control cookies through your browser settings and third-party opt-out tools, but blocking cookies may impair some website functions.
Specifically:
We may use Google Analytics (a service provided by Google Ireland) to analyse website usage. Google Analytics may collect information such as your anonymized IP address, pages visited, time spent, and referral source. Google Analytics does not collect any other personal data beyond what is needed for statistical analysis. For details on Google’s data handling, refer to Google’s privacy policy.
We may use other legitimate analytics or marketing tools as needed, and we will always require these providers to protect your data and use it only for agreed purposes.
By using our website, you consent to our use of cookies and tracking technologies as described here. For more information on cookies in general, see guidelines from regulators or visit aboutcookies.org (a consumer site on cookie management).
International Data Transfers
We reserve the right to transfer your information outside of your country. By using the website, you consent to such transfer of your information outside of your country and also to our affiliates, subsidiaries and partners (including Google Analytics), provided they have agreed to ensure the same level of data protection as prescribed under this Policy and the data protection laws of India.
Policy Updates
We may amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updated policy on our website with a revised “Last Updated” date. It is your responsibility to review the policy periodically. Your continued use of our services after changes are posted will constitute acceptance of the modified Privacy Policy. Any material changes (such as changes in how we use data or your rights) will be prominently announced on the website or by other means as appropriate.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights under applicable data protection laws, please contact our Privacy/Grievance Officer:
